A lot of Windows Trojans present themselves as useful utilities such as drefragmentation tools, registry fixers, and ironically, antivirus software. Many of my malware-related tickets were to fix problems caused by users who installed Trojans. Although Windstream is an ISP, they also offered a general Windows client OS remote support service for their predominantly rural customers. Before I got into cybersecurity, I spent years as a technical support agent for Windows end users of Windstream, an American ISP.
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